Welcome, New Employees, to the Home Safety Hotline!
Home Safety Hotline is an analog horror game by Night Signal Entertainment where you play as a call center agent who helps customers deal with household pests, from the mundane to the supernatural.
Using your Windows 96-era computer, you will read from a bestiary featuring pests, such as a 12-foot-tall troll that deflates itself to break into your house and steal your clothes, as well as normal pests like cockroaches. Note that for those with certain phobias, such as arachnophobia, there is a phobia toggle in the game options to censor certain images if you need to. Also, be sure to watch any videos that pop up on your computer between shifts for some useful information.
To be a good employee, you must pick the right answer to give the customer, or your supervisor, Carol, will not be happy with you. If you can make it through the week, though, you will be rewarded.
Here is a walkthrough to help you complete the main story of Home Safety Hotline with 100% accuracy and become a certified Home Safety Expert! You can now also check out our guide to the Seasonal Worker DLC here.
Monday
For your first day on the job, there are four callers, and thankfully all their problems are mundane.
John: Cockroaches
John is dealing with cockroaches in his home. You can tell by the droppings that look like coffee grounds. The more you know!
Grace: Mice
Grace amusingly imitates the squeaking noises coming from her attic. From this, as well as the audio clip in the entry, you can tell she is dealing with mice.
Hank: Mole
Hank has “huge piles of crap in my yard!!!” that he wants gone, right this instant. According to their entry, moles leave volcano-shaped mounds when they dig their burrows.
Tim: Ticks
Tim’s kid has been mowing the lawn to deal with their tall grass, but now the kid is sick. This is because ticks live in tall grass and can cause illnesses such as Lyme Disease.
Coupons
Once Monday is done, if you got over 90% accuracy, you will receive a coupon in your email for bug spray! Type code BUZZOFF to receive your discount!
Tuesday
Tuesday brings five callers, some new entries in your handbook, and your first encounter with the supernatural.
Mike: Black Mold
Mike can’t stop sneezing, and he thinks there’s something wrong with his ventilation. Yes, there’s black mold growing in it!
Hunnigan: Common Hobb
Hunnigan hears strange noises at night, but she finds her living room spotless. The common hobb is a small gray creature that eats dust, cleaning things in the process, and only comes out at night.
Michelle: Mice
The key thing to notice here is that Michelle found teeth marks on her bedposts. Mice like to chew on things and leave evidence.
Fred: Carpenter Ants
Fred is hearing noises in his walls, but they aren’t leaving any visible evidence like droppings, which rules out many creatures in your handbook. The correct answer is carpenter ants, which stay within the walls and make a faint rustling noise when they build their nest.
Dan: Desk Hobb
Dan is infuriated at his coworker Bob (FROM ACCOUNTING!) because he thinks Bob is breaking in to organize his desk and prove his superiority. But it’s not Bob – it’s a hobb! Desk hobbs live inside desks and keep them clean.
Coupons
For staying above 90% accuracy on Tuesday, you will earn a coupon for a used horseshoe, now $16.99 instead of $19.99! The code is AGREATDEAL4SHOER!
Wednesday
Wednesday has six callers and new handbook entries, and it introduces a new problem for you to deal with: network errors. When a network error occurs, you will not be able to read your handbook entries. Lucky for you, you have this game guide to help you!
David: Stair Slug
The key here is that David says the thing in his basement is almost the size of his dog, and he can hear the steps creaking under its weight. Stair slugs are stated in the handbook to be dog-sized and live on stairs.
Peter: Frozen Pipes
Peter’s faucet is making strange sounds and has a nasty smell coming from it, which is clearly a case of frozen pipes. That’s the cold, hard truth.
Quaid: Memory Wisp
Poor Quaid can’t remember his wife’s face. His memory has been stolen by a memory wisp, and unfortunately there is nothing he can do but let it steal his memories completely.
Harvey: Bed Teeth
Harvey has no sense of personal hygiene, showering only once a week, and now his sheets are growing sharp things on them, which indicates a case of bed teeth. Yikes. He and his sheets need a good scrub!
Wanda: Termites
This one is a little tricky, because you might suspect a fracture hobb due to the cracks in the wall. The key word here is peeling, which leads to the conclusion of termites, since they can cause paint to peel.
Gary: Boggart
Gary is very angry for a guy who’s smiling in his picture. However, notice that he mentioned power outages. Boggarts are known to cause power outages. Good luck to him, because that thing is terrifying.
Coupons
Today’s daily coupon, should you achieve over 90% accuracy, is an iron-chained silver medallion, which you might want now for protection after reading some of the more unusual entries in the handbook. The discount code is PEDALTOTHEMETAL.
Thursday
Thursday brings nine callers and more handbook entries. Carol is acting a bit off today, and things are getting weird. And now you have to work Saturday and Sunday too!
Ash: False Beet
This one is a little misleading since he thinks there’s something wrong with his faucet, but you can tell what the real issue is when he mentions eating fresh vegetables. It’s a false beet, a parasite that pretends to be a beet but takes root in your stomach and cannot be removed without killing you.
Felicia: Night Gnome
Felicia thinks something is staring into her window at night, and it’s making heavy breathing sounds. When you look at its entry, you’ll realize that it’s a night gnome.
Belinda: Attic Gnome
Attic gnomes make banging sounds coming from the ceiling and release large amounts of dust when frightened, which would explain Belinda’s daughter’s coughing fits.
May: False Artifact
May is never going to see her son Jeremy again. The tip-off here is that he was hearing buzzing sounds in his closet, but May couldn’t hear them at all. False artifacts make sounds only young children and animals can hear and devour them as soon as they are left alone with their prey.
Leo: Fracture Hobb
Fracture hobbs are given cheese to placate them, which explains why Leo was finding half-eaten cheese on the floor in his brand-new house. It seems the previous owners knew what they were dealing with, but they failed to let him know.
Phil: Fae Flu
Phil is ill with headaches, and his eyes are turning pink. Sadly, he’s come down with a case of the incurable fae flu, which is why his doctor told him to call the hotline rather than be the bearer of bad news.
Kyle: Unicorn Fungi
Kyle’s got big gaping holes all over his house, and his greyhound Goblin is nowhere to be found. That’s because she’s infected with unicorn fungi, which latches onto pets and forces them to dig uncontrollably.
Jackie: Travel Gnome
Jackie just got back from vacation, and she brought back an unwanted visitor. A travel gnome grows gardens in a very messy fashion all over the home of its victim, which explains why (IN THE NAME OF CHRISTMAS!) there is soil everywhere!
Larry: Cellar Grotto
Larry is hearing water in his basement, and it smells like a sewer. To fix it, he’s going to need a diving team to give gold to a creature hiding within the grotto. Hopefully he can afford it!
Coupons
For finishing the day with over 90% accuracy, you’ll receive a coupon for a tamed riverroot, which screams gently at pests to protect your garden but needs to be watched carefully. … The code is ROOTIN4U.
Friday
There are a whopping 10 callers on Friday, and with even more entries, it’s getting tough. Unfortunately, since you are working the weekend, you’re not out of the woods yet. Just hang in there and read carefully.
Patrice: Sprig Tree
Patrice is going to need to throw a moving party and a funeral for her teenage son all in one go. The tree in her shed is covered in black liquid, which is known to leak from sprig trees. Also, these trees take root in a human body and grow until they consume the person, with no cure.
Robert: Common Hobb
There are clattering noises coming from Robert’s kitchen, and the place is spotless every morning; clearly, it’s the work of a hobb.
Pamela: False Flower
Pamela hears singing from her greenhouse, and she’s afraid a musical serial killer is breaking in and trying to kill her softly with their song. The intruder is not a human, but actually a false flower that disguises itself as a real one and sings occasionally.
Andy: Lamp Sprite
Something flew in through Andy’s window and now it smells like it’s burning. Lamp sprites like to live inside lamps and make them warmer, which can make them overheat.
Albert: Floor Roots
The key words here are “tendrils” and “down”, which may remind you of “roots” and “floor”.
Helen: Mirror Nymph
Instead of forgetting someone else, Helen forgot her own face, which tips you off that she’s dealing with a mirror nymph instead of a memory wisp.
Ramona: The Horde
Ramona is finding needles on her floor. The horde is a sentient trash entity that collects trash, such as used needles, and spreads it all over the homes it infects.
Maple: Night Wisp
Maple is complaining of bright lights outside his window at night. However, the culprit isn’t a bunch of rowdy teens, but a night wisp, which floats outside your window and whispers false promises of riches to lure you outside for an unknown purpose.
Patty: Portal
Patty’s urge to go through the mysterious door is a hint that it’s a portal, which people feel a strong desire to enter.
Jules: Soap Sprite
The creature haunting Jules is in the bathroom, and he mentions picking up a pink bar of soap, which indicates a soap sprite.
Coupons
When you surpass 90% accuracy on Friday, you get a coupon for hag hide, which is sourced cruelty-free, comes in a nice floral scent, and even includes an iron wall mount! What a steal! The code is HAGGLIN4DEALS.
Saturday
On Saturday, every entry in the handbook is unlocked, and it is the busiest it’s ever been, with 13 callers. With everything now unlocked, you can take some time to study for the last day if you would like, or you can train yourself for the endless challenge mode that unlocks when you complete the game.
Brittany: Wine Sprite
Whatever’s haunting Brittany is getting, in her words, loaded. It’s a wine sprite. Send it to Fae AA.
Ruth: Wood Secretions
Ruth’s kids are overly curious about the strange leaks coming from her desk. Wood secretions are toxic but smell like candy to children.
Howard: Spriggan
Howard feels like something is watching him from the trees, so it’s either a spriggan or the Lorax, who is sadly not in your handbook.
Jay: Autumn Vines
Jay’s brother is freaked out about the way the leaves move around her house, but she seems oddly happy about it. Autumn Vines cause their victims to feel dizzy and blissful. Fun fact: Fans of murder mystery boxes may recognize Jay as Harmony Ashcroft, one of the victims in the Unsolved Case Files boxes.
Jill: Neighbor’s Doorway
Jill is not where she should be, and her family is not her family. This is because she stepped through a Neighbor’s Doorway. Oops!
Claire: Fae Feast
This one was a little confusing because it sounds like Claire’s problem is a creature that left the pile of crap on her dining table. The real problem is actually the pile itself, and the dining table is the clue that it’s a Fae Feast.
Paul: Bed Bugs
Paul’s kids are waking up itchy and nothing he does to the bedsheets seems to be working. Such is the real-life nightmare of bedbugs.
Charles: Leprechaun
Leprechauns can damage heaters and eat metal, including metallic medical devices such as braces or crowns. No wonder his kid is crying about their teeth hurting.
Edward: Troll
Edward’s wife’s clothes are going missing. The culprit is a troll that is 12 feet tall but can deflate itself to break into homes and steal people’s clothes. That explains the whoopie cushion noise!
Sheila: Tea Sprite
Sheila found tea leaves in her cupboard, which are commonly left by tea sprites.
Christie: Bed Hag
Christie and her husband are having trouble sleeping and shortness of breath. You would think this is caused by something like sleep apnea, but the real guilty party is a bed hag.
Carla: Whistling Fungi
Pay attention to the whistling noise in the background, then play the audio file for the whistling fungi.
Rachel: Pooka
Rachel’s beloved dog is acting weird. Sadly, he isn’t her dog anymore. Meatball was killed and replaced by a pooka, which explains the rotting smell.
Coupons
Your final coupon is for a glamour stone to help you look your best without the stress. To get a glamorous discount on your purchase, use the code WHAMGLAMTHANKYOUMAAM!
Sunday
Today is the day of your trial. The calls are now presented as riddles, and you cannot read the entries of your handbook. It is time to descend. Use thy knowledge and do not stray from thine task. The riddles are as follows:
- We are many. We are above. We are followers of our queen. What are we? Bees.
- I am not living, yet I clatter. I am small. I am weak. I serve my purpose, then I die. What am I? Animation.
- I am the beggar, I am the encroacher of the dry. I am friend to the water of the sky. What am I? Rain Nymph.
- I am the harbinger of death. I am the bringer of pestilence. I am forever the nuisance. What am I? House Fly.
- I seek the domains of those who have too much. Step within, and they lose their way. What am I? Closet Labyrinth.
- We are companions of the gardens. We compel those who tread to tread no longer. What are we? Seedling.
- I am the dancer, I am the bringer of destruction. I consume the weak, and the reckless. I am the forsaken oil and the careless light. What am I? House Fires.
- I am the seeker. I am the one who delivers. What am I? Dorcha.
Endings and Achievements
There are three different endings you can get when you play Home Safety Hotline:
- Unemployed ending, where you get fired: This happens when you do not meet the 90% accuracy requirement for at least two days during your playthrough. For this, you will earn the Unemployed achievement in Steam.
- Junior Supervisor ending: This happens when you meet 90% accuracy but do not receive a perfect score. This nets you the Junior Supervisor achievement in Steam.
- Perfect score ending: This happens when you hit 100% accuracy on all 7 days. This grants you the Home Safety Expert achievement. Well done!
There are also achievements for reading the art book that unlocks after the game is finished, and achievements for each day and for earning a coupon. We hope you are satisfied with this guide and have a great day! Bye bye!
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